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If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
- If you cancel your order before your product has shipped, we will refund the entire amount however it may exclude the deduction of charges, if any, which may include but not be limited to processing fees, shipping fees, taxes, etc. If you cancel your order after the shipment but before receipt of the item, the same potential deductions will apply, in addition to the two-way shipping costs of sending and returning said item(s).
All cancellations are subject to a cancellation fee/bank transaction charge of 2.9% of your total order value.
- There are circumstances when the company might have to cancel a particular order.
Your receipt of an order confirmation, whether verbal, written, or electronic form, does not signify our final acceptance of your order and www.crisalisbyvi.com (also CRISALIS LLC) reserves the right at any time after the receipt of your order, to accept, modify, or decline your order for any reason.
Although our online stock inventory is programmed to update automatically, www.crisalisbyvi.com (also CRISALIS LLC) has the right at any time after receipt of your order, to inform you via telephone, email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
- If an order is to be canceled after shipment, the individual return policy of the carrier or vendor (USPS, UPS, etc.) still applies. A return fee is charged by vendors in most cases.
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